Privacy policy.

Introduction

Synergy Training Centre Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (synergytrainingcentre.co.uk) or engage with our services, including course bookings, funded programme enrolments, and learner support. Please read this Privacy Policy carefully.

Information we collect

1. Information you provide to us

• Contact forms and enquiries: When you fill out forms on our website (e.g., requesting information, contacting us, or booking a course), we may collect your name, e-mail address, organisation name, phone number, and any other information you choose to provide.
• Course enrolment: When you book or enrol on a training course or funded programme, we may collect additional details needed for enrolment, invoicing, or certification (such as address, learner ID, date of birth, or qualification history).

2. Automatically collected information

• Analytics data: We use Matomo Analytics to collect anonymised data about how visitors interact with our website, including pages visited, time spent on pages, and device/browser type. This data does not personally identify you.
• Server logs: Our web servers automatically log your IP address, browser type, and access times for security and operational purposes.

How we use your information

• To respond to your enquiries and provide requested course information.
• To manage bookings, funded enrolments, learner support, and certification processes.
• To improve our website, course delivery, and learner experience based on aggregated analytics.
• To send you relevant updates or newsletters (only if you have opted in).
• To comply with legal, regulatory, and funding requirements.

Sharing your information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third-party providers who assist us in delivering training (e.g., awarding bodies, e-learning platforms, or funding administrators), but only under strict data-processing agreements.
• Legal compliance: If required by law, regulation, or to protect the rights, property, or safety of Synergy Training Centre Ltd. or others.

Cookies and tracking technologies

Our website does not use tracking cookies for advertising. We use privacy-friendly Matomo Analytics in a cookieless mode (where possible) to understand aggregate site usage. You can disable cookies in your browser settings if you wish.

Data retention

We retain your personal information only as long as necessary to deliver our services, comply with funding or awarding-body requirements, resolve disputes, and meet legal obligations.

Your rights

You have the following rights under UK GDPR:

• Access and correction: Request access to the personal data we hold and correct inaccuracies.
• Deletion: Request deletion of data that is no longer required.
• Opt-out: Withdraw consent for marketing communications at any time.
• Data portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us using the details below.

Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. However, no method of transmission or storage is 100% secure, and use of this site is at your own risk.

Third-party links

Our website may contain links to external websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “effective date” above indicates when it was last updated. We encourage you to review this page periodically to stay informed.

Contact us